I just wanted to write you to inform you of the superior customer service I received at one of your shops today.

I was in Wilmington this afternoon and I needed a set of four new tires and an alignment. I also had over 50,000 miles on my current set, so I was definitely due.

I walked into your store on Market Street, and spoke with a sales representative to obtain a quote. I didn't catch his name, but I believe it started with a "J" (Justin maybe?)...blonde hair....extremely nice. He walked outside and checked my tires for the size, and noted that there had been a cut in my tire that I was not aware of (I had hit a pothole yesterday and the hubcap sliced into the tire without perforating the tire wall). Anyways, he showed it to me and we returned to the store to check prices. Unfortunately, he only had one set of tires in stock in the size I needed, and could not find any others in either the warehouse or another local store that he could put o ...[more]

BLACK’s Tire,

I just wanted to let you know I had a gret experience the other day from your store over on Ramsey Street here in Fayetteville, NC. I bought some Tires and I am very pleased with the whole process.
Kristen and Tommy were very helpful, professional and just all around pleasant to talk too.

Thanks,
1LT James G.
2-508th PIR
Fort Bragg, NC

Kenneth M.

I was in the Monroe NC store yesterday for an oil change and tire rotation, and let me tell you, I couldn’t have been more pleased. I wish I could remember the names of all they guys I talked to, everyone was so courteous and professional I didn’t feel like I was being taken advantage of, which is very important for a single woman. They are all so helpful, and want to make sure that your vehicle is taken care of. The new waiting area in the store is fabulous, and whoever makes the coffee gets a big thumbs up!!!

Deborah H.

I would like to compliment the courteous technician/mechanic who came to 2037 Haystack Way, MB, SC on 05/02/2011.  He did get delayed but communicated with me to let me know.  He was very professional and pleasant.  Would like to say thank you for the great customer service.

Windell and Kim C.

Store 35

I had the BEST experience EVER, from James, to Jerry to Bill.  They have treated me with respect and they have the highest integrity! After being told false information at *********, the team at this location went above and beyond to help diagnosis the problem, just to be told there were no issues.  ********* said it would be $500, Black’s charged me ZERO.  I thought I was going to have to use money that I was donating to Uganda to pay for my car repairs, instead due to the generosity of these men, I can now donate to the orphanage in Uganda, and will donate under Jerry’s name and his team.  I will be telling everyone of the outstanding, genuine, quality performace you will receive at this location, Millbrook and Atlantic.  I thank them from the bottom of my heart, and will continue using them for all my car needs!

Liz

On vacation from Jacksonville nc to myrtle beach.. brought my old truck.. as soon as I got to myrtle beach seen I had an issue with the truck.. The GREAT people at the North Myrtle Beach Blacks Tire made me feel like family, they took my truck in the first thing the next morning and did not stop until they made my truck right and were more than professional and kind.. they knew I was on vacation and made it their mission to take care of me so my vacation was not ruined… These people are FANTASTIC  and I thought you should know just what a good group of people you have representing you in North Myrtle Beach

Pamela

Dear Black’s Tire team,

Wow.

I don’t even know how I can thank you for the incredible customer service you provided me today.

I have taken my car to numerous (and I mean numerous) auto repair shops up and down the east coast since my car would break down here, there and everywhere, and no service shop that I’ve been to even compares with your team.

Even though it turns out that my car is dying and it would be cheaper to purchase a “new” used car versus getting my current car repaired, at least I got an honest answer and wasn’t what I like to call “swindled” like I usually am at other auto shops – not to stereotype myself, but it seems like a young blond woman like myself can be easily ripped off at auto repair shops since it’s obviously I don’t know jack about cars.

But I didn’t have to worry about that with you. Other shops have diagnosed my car’s problem inaccurately, c ...[more]

Mark and Randy, thanks so much for taking such good care of me last weekend when I had problems with my car.  Check out my facebook page Ellen T – have posted your information for others to know about you.