Black's Tire and Auto Service Blog

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Lumberton, NC (Store 15)

The hit and run accident we were involved in was one of the scariest things I have ever been a part of.  It is nothing short of a miracle that my brother, my 12 year old daughter, and myself are all alive today.

You went above and beyond your job to get our car fixed and back on the road, knowing that we had no where to sleep and no money for another night at the hotel.

The words "Thank You" are not even good enough to express how grateful we are to you and all of the staff at Black's!  Thank you ALL so very much!


To Cliff and all the staff at Black's Tire and Auto Service,

Your thoughtfulness is a real gift

with love,

Pauly, Jasmine, and Ginny

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Fayetteville, NC (store 29)

Just wanted to say what a great experience I had on both visits and both purchases at BTS. I also want to praise Anna Simmons on her help and being such a professional. She is a great asset to your sales team. God bless her.

Mike E. 

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Wilmington, NC (store 22)

I wanted to thank you for such great service, Jason has been working on my wifes car this week and he has been great to work with, we are tickled to death all that we were able to get fixed.  We will certainly be doing business with you from here on out!


PS:  Jason was great to work with!

Lyle Stevens


Senior Relationship Banker

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Raleigh, NC (store 35)

On Sunday afternoon, I was part of a group driving a rented Motorhome from Durham back to our homes in Virginia & Washington, DC. Shortly after leaving Durham, one of the back tires blew out, causing some structural damage to the vehicle. One of your employees, Jerry Culbreth, was called in to assist our group. What should have been a very stressful situation was made so much easier because of Jerry’s professionalism, his customer service, and his genuine concern for our well being. Our group had to find a hotel for the night, and Jerry escorted us to the nearest city (Henderson, NC) where he was certain we’d be able to find rooms for the night and have plenty of options for food. He also made sure that the two expecting parents in our group rode with him, in his service vehicle, just as an extra precaution. The fact that he called us the next day to check up on us and made sure we were able to get home was a nice touch. Jerry definitely went above and beyond his ...

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Raleigh, NC (Store 35)

Dear Black’s Tire team,


I don’t even know how I can thank you for the incredible customer service you provided me today.

I have taken my car to numerous (and I mean numerous) auto repair shops up and down the east coast since my car would break down here, there and everywhere, and no service shop that I’ve been to even compares with your team.

Even though it turns out that my car is dying and it would be cheaper to purchase a “new” used car versus getting my current car repaired, at least I got an honest answer and wasn’t what I like to call “swindled” like I usually am at other auto shops – not to stereotype myself, but it seems like a young blond woman like myself can be easily ripped off at auto repair shops since it’s obviously I don’t know jack about cars.

But I didn’t have to worry about that with you. Other shops have diagnosed my car’s ...

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