Black's Tire and Auto Service Blog

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Apex, NC (store 39)

I want to express my sincere appreciation and gratitude to Jason at the Apex location. Jason went above and beyond the call of duty not only of his job, but as a fellow citizen yesterday morning. As peculiar as it sounds, Jason assisted me in extracting a terrified kitten from inside the dashboard of my car.

When I pulled up to Black’s Tire yesterday, I was fully expecting to be turned away or for the situation not to be taken seriously. But to my amazement, Jason not only agreed to help me, but pulled out all the stops to help rescue this little guy… who is now on his way to finding a new home!

I was sincerely impressed by Jason’s determination and sensitivity to the situation. Again, his actions were not only a superb demonstration of customer service, but a generous act of community service as well.

I will defintely consider Black’s Tire for my family’s future tire and auto service needs. Also, the tale of Jason&r ...

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Myrtle Beach, SC (store 5)

Ryan I just wanted to let you know that Ed and his staff at 3rd ave in Myrtle Beach were outstanding. Thanks for your help, Bob.

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Wilmington, NC (store 10)

On the 20th of October 2010, I took my Toyota Tundra to your store on Carolina Beach rd. in Wilmington for tire service.
I was greeted as I came through the entrance with a “Hi there, how are you? How can we be of service?”. I immediately felt like I was important as a customer and not some no name work order. As I waited for the serviceing of my truck, I noticed how clean and orderly the waiting area was and even the men’s room was clean. I was really impressed with how I was kept informed of the progress on my truck by the mechanic and the manager named Carl.
I liked the way Carl talked with the customers, calling them by their first names and makeing them feel as though they are part of the process not someone to just get money from.
In summary the store does a great service to your company by professionalism, great work ethics, and by treating the customers right. I will return and recommend this store to anyone with auto needs. Thank ...

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Fayetteville, NC (Store 27)

Cheers to Black’s Tire Service on Eastern Boulevard. I tried to rotate the tires I had purchased from them myself and couldn’t because the lugs had been put on too tightly. I took my truck back to them to have them rotated. Upon removing the front tires, they discovered the brake pads were completely shot. Due to some mechanical issues getting the tires rotated, they also replaced the front pads at no charge! I will continue to do business with them for a very long time.

Bryan C.

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Raleigh, NC (Store 35)

Store 35

I had the BEST experience EVER, from James, to Jerry to Bill.  They have treated me with respect and they have the highest integrity! After being told false information at *********, the team at this location went above and beyond to help diagnosis the problem, just to be told there were no issues.  ********* said it would be $500, Black’s charged me ZERO.  I thought I was going to have to use money that I was donating to Uganda to pay for my car repairs, instead due to the generosity of these men, I can now donate to the orphanage in Uganda, and will donate under Jerry’s name and his team.  I will be telling everyone of the outstanding, genuine, quality performace you will receive at this location, Millbrook and Atlantic.  I thank them from the bottom of my heart, and will continue using them for all my car needs!

Liz

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