Fayetteville, NC (store 29)
March 3rd, 2009
I would like to let you know that I ordered new wheels and tires from your store on Raeford Road in Fayetteville on 07/16/2010. On 07/19/2010 they came in and they sent the wrong wheels. They came back in on 07/20/2010 and once again they were the wrong wheels. They sent the correct wheels on 07/21/2010 but forgot the lug nuts and wheel tool. On 07/22/2010 everything was finally correct and I got my new wheels and tires.
The guys (Reggie and Craig) in the store were so helpful and kept me informed as to what was going on. By keeping me in the loop they earned my business in the future, despite the shipping issues that occurred. They appreciated my patience and I appreciated there professionalism.
I just wanted to send this note because I’m sure you hear from unhappy when there is a problem and I wanted to let you know that I had a very nice experience at your store and will be a loyal customer as long as the level of service that Reggie and Craig set the bar at is maintained.
|Fayetteville, NC (store 29) was written by Ryan Benton of Black's Tire and Auto Service|