Raleigh, NC (store 35)
July 22nd, 2010
On Sunday afternoon, I was part of a group driving a rented Motorhome from Durham back to our homes in Virginia & Washington, DC. Shortly after leaving Durham, one of the back tires blew out, causing some structural damage to the vehicle. One of your employees, Jerry Culbreth, was called in to assist our group. What should have been a very stressful situation was made so much easier because of Jerry’s professionalism, his customer service, and his genuine concern for our well being. Our group had to find a hotel for the night, and Jerry escorted us to the nearest city (Henderson, NC) where he was certain we’d be able to find rooms for the night and have plenty of options for food. He also made sure that the two expecting parents in our group rode with him, in his service vehicle, just as an extra precaution. The fact that he called us the next day to check up on us and made sure we were able to get home was a nice touch. Jerry definitely went above and beyond his job description to make us feel at ease in a difficult situation. And I’m also certain that he would not agree with that and believes that he did nothing out of the ordinary. Although I live in Northern Virginia, if I ever have car troubles in North Carolina, I wouldn’t use any other auto service company, as long as you have fine people like Jerry Culbreth working for you.
|Raleigh, NC (store 35) was written by Ryan Benton of Black's Tire and Auto Service|