Testimonials

I would like to express my thoughts about one of your locations in Wilmington NC.I have been to many auto service and tire shops around the Wilmington area and I think I have found a home for my vehicle needs.The store on Castle Hayne road had the most pleasant and helpful staff at the front counter and was able to take care of my needs with very fair pricing and in a very fair amount of time for what I needed done. It starts at the counter but the guys in the shop were very quick and did an absolutely great job on my vehicle. Thanks to all the castle hayne staff for making it happen.

I lost a tire on my motor home at Camp Lejeune this week. The BX referred me to you and I got Robbie. Outstanding service and so very responsive to my needs.

It gets better: today, Eric Hodge came to change and mount the new tire. What an outstanding man and such a great Ambassador of your company. He was so very nice and pleasant to chat with yet he never stopped. He was fluid motion from setting up, safety glasses, mounting the tire and checking for leaks and even showed me the gauge to affirm the pressure I told him I wanted. When he finished he was meticulous in reorganizing his truck and making sure I was happy. I sure am happy!

Meeting Eric almost made me forget that I just spent $600 for a tire!

Thanks very much! Steve 

Our recent shopping experience at the Skibo Road store for new tires was excellent. Craig Lancaster was not only professional and great on a personal level, the entire crew worked together to get us the best deal on new tires in a very timely manner.
Thank you for good customer service.
 

I was recently vacationing in Myrtle Beach and had a fender bender.  I took my car to Black's tire.  Ed Fay had locked the building and was leaving for the day.  I caught him in the parking lot and he went back in to the shop to get a rip tie for my bumper.  I traveled over 600 miles...safely...because of Ed's superior work ethic and kindness.  If I ever need anything while at the beach, I will surely look Ed up!
 

Jason and all of the Black's family,

We just want to say "thank you" for always making sure our vehicles are safe and good to take us where we need to go. Your kindness and honesty make our car repair experiences much easier. We really do tell everyone to "GO TO BLACK'S!!!"

With gratitude,

Rachel and Randy Fox

My family and I were at Ocean Isle Beach last weekand my son was involved in an auto accident. You were so kind to us and fixed his bent wheel. He drove his car the rest of the week and then home. Thank you so much Kyle!!

I recently just went into blacks tire on Raeford Road for an oil change and I just want to say that the guy I believe his name was Ryan, and the young lady Amy was extremely kind and very professional! I recommend that team of professionals to anyone. Thanks so much
 

Last Friday afternoon, I discovered that I had severely damaged 2 tires on my Honda S2000 the night before and was directed by personnel from Advance Auto to your store in N. Myrtle Beach. I met your Mr. Ken Nobles who was most helpful and made the tire purchase event the most pleasant in my 65 year old life.By Saturday morning at 8:30 am I was on my way home with 4 new tires. At most places it had been my experience that I would have to order the unique tire sizes and wait up to a week for them to arrive.
Thanks for the help.
 

I like to report to you that todays service from Blacks Tire on Gillespie St was outstanding. The customer service was sincere, professional and put the customers best interest first. My husband was very happy with the service and said the crew at this store takes pride in delivering high quality service.I am giving J.J. Pendarvis and the work crew all AAAAAAAAAAAAs.

  Thank You

I just wanted to write you to inform you of the superior customer service I received at one of your shops today.

I was in Wilmington this afternoon and I needed a set of four new tires and an alignment. I also had over 50,000 miles on my current set, so I was definitely due.

I walked into your store on Market Street, and spoke with a sales representative to obtain a quote. I didn't catch his name, but I believe it started with a "J" (Justin maybe?)...blonde hair....extremely nice. He walked outside and checked my tires for the size, and noted that there had been a cut in my tire that I was not aware of (I had hit a pothole yesterday and the hubcap sliced into the tire without perforating the tire wall). Anyways, he showed it to me and we returned to the store to check prices. Unfortunately, he only had one set of tires in stock in the size I needed, and could not find any others in either the warehouse or another local store that he could put on today.

It has been raining recently and while driving in the rain last night, I repeatedly hydroplaned. There was another rainstorm today, and I was not about to drive again without new tires. I could not afford the tires that your store had in stock, nor could I wait until tomorrow for a less expensive set to come in, and so I thanked him for his time and left. I should note that I had my two children with me (ages 4 and 20 months), and after we left, we walked next door to eat lunch.

After my children and I had lunch, I realized I still had to drive home (about 30 miles) and so I returned to the store to ask if they could rotate the "sliced" tire to the rear since I have front wheel drive. The man I spoke with, Eddie Hardin (I have since learned he is the manager), was extremely polite and very helpful. I told him that I had been in earlier and that I could not afford the tires they had in stock. He asked how bad the cut in my tire was, and I told him what the previous employee had told me. He said that he would "hate to have me drive on a bad tire, and that maybe he could find a used one for me just to get me home." We went outside and looked at the tire, and he said that it would be ok to drive on, however, he "did not want me driving at highway speeds with it on the front and that he would take care of me." He then took my car into the back and asked of the employees to rotate the bad tire to the back, and did not charge me anything for it.

I cannot express how grateful I am, especially as a mother of two very small children, that knowing I was not going to spend money in the store, Mr. Hardin put the safety of my family ahead of his profit margin. While I did not spend any money in the store, I will tell you that you have made a customer. Mr. Hardin's main concern for the safety of my family shows that your store truly cares about its customers and puts them first and foremost. I will let you know that I filled out the customer survey online, and I have "liked" your company on Facebook, as well as plugged Black's Tire Service to my friends and family on Facebook. Further, I will continue to recommend Black's Tire Service. I would like to personally thank the staff at the Market Street store for their customer service. I cannot possibly tell you in words how much your care and concern meant to me and my family, though it may have been insignificant to you.

Thanks for your time.

Cheers to Black's Tire on Ramsey Street. I went there to get a tire repaired.

They told me the tire was fine, and the valve stem was leaking. They fixed it with no charge! I will definitely return for future services and repairs.

I am writing this email to notify you of the outstanding Customer Service that I received from Debbie Ladd in Wilmington NC.  She is extremely professional and provides courteous and knowledgable service.  Because of her, my family and friends have and will continue to utilize Black's Tire for all our Autmobile Needs.

I have been going to Blacks Tire for over 10 years.  I have gone through numerous vehicles but have not changed where I bring them to be fixed or for just rountine maintance.When I first moved to the beach I was taken advantage by one of the other companies, one that was referred to me, I feel it was because I am a single female who didn't know any better.  Blacks on 3rd Avenue have always been very friendly and honest about the repairs I need.  I will continue to bring ALL my vehicles to ONLY them.

Sitting waiting on my cars oil change. Have been here before and I have to say, EVERYONE does an exceptional job. From sandy on the desk to ken and all of the machanics. We are lucky to have such an efficient and honest repair co. here. I've gotten tires, and several oil changes. Time for brakes and I will be back!
Applause!

-BTS #7 North Myrtle Beach

I just wanted to say that Randy in the Apex, NC auto center is absolutely wonderful. His commitment to providing great customer service is not something you see quite often unfortunately. He is so pleasant and warm. Being a female, a lot of auto repair places seem to take advantage of women because some are not that in "tune" with all that may be going on with their vehicle. It has been a long time if ever that I can remember, where honesty and a willingness to solve mechanical issues is done daily and everyone is fairly charged. I feel confident that all work done on my car is done properly and is performed with care. Though I have not met all the mechanics where I take my car, I want them to know that their hard work and commitment to provide all their customers with great service is truly appreciated by all. I definitely recommend Black's Tire to all that ask about getting their vehicle serviced. They are truly awesome!!!!!!  

BLACK’s Tire,

I just wanted to let you know I had a gret experience the other day from your store over on Ramsey Street here in Fayetteville, NC. I bought some Tires and I am very pleased with the whole process.

Kristen and Tommy were very helpful, professional and just all around pleasant to talk too.

Thanks.