Reviews

  5/5 Shawn Custer on Tuesday, June 25, 2024

A group of us took my camper to Myrtle Beach for the American Legion Riders Romp. When we got to our campsite the next morning I noticed while three of my tires needed replacing just from age and sitting. We called up and before we knew it Chuckie and Mason were there to install four new tires right there on site! Not only were they professional but they were fast, and very friendly! Their prices were great and they had military discount in addition to it! They made it to us right away. They saved us a bunch of time as it would have been a total nightmare for us to try and do on our own without proper equipment. We couldn’t have been more impressed with both Chuckie and Mason. My family travels to Myrtle beach often and I will never hesitate to call them again or recommend them to anyone else with a camper. Thank you again!

  5/5 Billy Fox on Sunday, June 16, 2024

This review will explain why this BTS Service Center is now the ONLY place we will take our car to for service from now on. We recently relocated to the Myrtle Beach area and our 2014 Subaru Forester’s A/C system had not been working properly for the last 2 years. It would blow cool air for a while, but then would only blow warm air. I knew it had a slow refrigerant leak but now thought it was time to find and fix the leak and also replace the A/C compressor. I was prepared for a rather expensive repair bill. I called this BTS service center to schedule a time to drop off our car for such repairs. To make a long story short, everyone on the entire team there I spoke with during this repair process (Amanda, Todd, Kellie, and Daniel) was absolutely awesome to say the least. Honestly, their primary focus was to keep the expense of this repair as low as possible for me and explained the analysis steps they would take to do so in great detail. During the repair service, they found the leaks in the system and also that the root cause of the A/C cycling issue was actually a bad A/C regulation sensor. They checked the A/C compressor and confirmed that it was in great shape and did not need to be replaced! They called me several times during this process to update me on their findings and when the repair would be completed. Bottom line, not only did they repair the A/C system, which is now working perfectly, the total cost was about 1/4th of what I thought it would be and was prepared to pay. This was directly the result of them confirming that I did not need to replace the A’C compressor, even though I told them several times that I thought perhaps it might be time to do so. I chose this particular BTS location for this A/C repair because they had helped me last year with a very minor issue that they fixed while it was still sitting in their parking lot. Our car had begun making clanking noises when turning. It sounded like it could be a possible and potentially dangerous issue somewhere in the front suspension. It was only a piece of metal rod that had gotten picked up on the road while driving and jammed harmlessly under the chassis, but occasionally dragging the ground when turning. They removed it in the parking lot for me, but still insisted to put it on a lift to make sure that there was no other damage to the car. Even after that, they did not charge me anything at all!!! I decided that this would be auto service center from now on.