Employment: Inside Sales Representative (Wholesale)

Looking to start your career with a growing company? Black’s Tire Service is the place for you!

Serving both North Carolina and South Carolina for over ninety years, Black’s Tire and Auto Service is a family owned and operated business. With over 50 locations throughout the Carolina’s, and a Goodyear retread manufacturing facility, we can offer more opportunities to advance your career! We offer a family-friendly work atmosphere and employee benefits that our competitors can’t match. At Black’s Tire and Auto Service, you won’t just have a job, you’ll have a career!

We are always looking for our next great Inside Sales Representative!

Our Inside Sales Representatives perform duties that include:

• - Following all company policies and procedures as outlined in the current Employee Handbook
• - Processing orders for BTS customers
• - Assisting customers with order tracking and product availability
• - Providing consultation service to customers by answering, handling and resolving customer questions, requests, issues, complaints, etc.
• - Communicating customer issues and feedback to appropriate individuals using established communication channels
• - Maintaining a thorough knowledge of products (new and existing), policies and merchandising information to efficiently serve customers
• - Maintaining customer information to assure proper customer records
• - Notifying the appropriate teams to correct missing data and/or improper system operation
• - Documenting customer contacts as appropriate
• - Maintaining customer centric focus and driving customer satisfaction
• - Providing consultative selling of tires, wheels and associated products to customers
• - Communicating with customers in a professional manner on the phone, via web, chat/text and email
• - Meeting established goals for productivity and efficiency
• - Maximizing time management for availability to customers
• - Other duties as assigned

Benefits

• Full time positions with the opportunity for overtime
  Competitive wages
  On the job and classroom training
  Health and Dental Benefits
  Life Insurance
  Paid Vacation / Holidays
  401(K) with Company Match
  Closed Sundays
  Opportunity to grow, we promote from within
  

Qualifications

• *High School diploma or GED required
• *Result-oriented with strong customer service skills
• *Strong written and verbal communication skills
• *Ability to build internal and external key relationships
• *Solid problem-solving and conflict resolution skills
• *Proven ability to work independently as well as part of a team
• *Be willing to work overtime